Cricket West Indies (CWI) has advised fans who purchased tickets for the first One-day International against India to claim a 50% refund of the face value of their tickets.
The game at the Providence Stadium, Guyana, on Thursday was abandoned after 13 overs due to adverse weather conditions.
Fans will be able to claim their refunds from the ticket office at the Guyana Cricket Board in Bourda from August 13 to 15 August. Refunds are made only be claimed for tickets purchased from official CWI ticket offices at the Guyana National Stadium, the Guyana Cricket Board office and the two retail outlets (Imran & Son’s and The American Closet), against the presentation and exchange of the physical ticket/ticket stub.
Fans need to complete a short claim form at the ticket office and present a form of identification to receive the 50% refund. The stub or whole ticket must be presented and surrendered in order to receive the refund.
For tickets purchased online through CWI’s authorized ticket provider, Zoonga (via the www.zoonga.com/IndiaTourwebsite), the 50% refund will be processed back to the credit or debit card used for the purchase of the ticket online. These refunds will be processed starting from Tuesday, August 13.
Fans also have the option of swapping their ticket(s) or ticket stub towards a 50% discount for any one of the remaining matches in the ODI Series between West Indies and India at Queens Park, Trinidad.
Fans who are unable to get to the ticket offices in Guyana are advised to contact Cricket West Indies ticketing customer service team to get further instructions, via email at firstname.lastname@example.org . Such requests must be sent in latest by Thursday 15 August.
Fans will then receive a refund claim form by email which will need to be filled in and accompanied by a scan/image of their ticket(s) and an image of relevant ID to prove that they are the fan who purchased the ticket(s). Any bank or currency charges from bank wire refunds will be borne by the ticket holder.